PlanPhilly

Philly311 Launches Neighborhood Liaison Program

The role of a Neighborhood Liaison is one who records items discussed during community meetings such as streetlight repair, missed rubbish, vacant lots, abandoned vehicles, etc. and contects Philly 311 for action and answers!

  • Provides assurance that an issue was addressed and action is being taken
  • Makes it easy for citizens to use Philly 311.  Just dial 3-1-1 or contact your Neighborhood Liaison.
  • Centralized all concerns and issues of the community by creating an account for your neighborhood to get action taken
  • Access to status of issues or concerns at any time by checking the status of the issue through our website or contacting your Neighborhood Liaison
  • Builds the community by getting people involved

For more information, contact Jim Sanders: 215-683-0871 or .


Philly 311 is a City program that provides directory assistance, information services, service requests and updates on special events.  For all non-emergency City services or information, call 311.

About the author

Andrew Goodman, Community Engagement Director, New Kensington Community Development Corporation

Goodman is currently the Community Engagement Director at the New Kensington Community Development Corporation.

Previously, Goodman worked as a city planner and project manager for PennPraxis. His focus was on projects that combined community engagement and public space design, including the Central Delaware Waterfront Planning Process, the Green2015 initiative for Philadelphia Parks and Recreation, and the Bartram’s Mile project in Southwest Philadelphia.  Goodman was an early contributor to PlanPhilly and helped shape the site in its first iteration.  As PlanPhilly grew, Goodman represented the publisher and provided professional planning input and project management support as the site expanded its beat coverage, went through multiple redesigns, conducted an internal strategic plan, and researched revenue generation opportunities.



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