• Learn about the conditions that led to Frank Furness' most incredible masterworks, including the Pennsylvania Academy of the Fine Arts seen here, on Wednesday.
      Learn about the conditions that led to Frank Furness' most incredible masterworks, including the Pennsylvania Academy of the Fine Arts seen here, on Wednesday.

SEPTA seeks QuietRide feedback

SEPTA's QuietRide policy is approaching four-years-old, and it's time for another QuietRide survey to check in on the fledgling program. SEPTA's customer service team is asking QuietRide passengers to give their feedback via this online survey

SEPTA conducted a QuietRide survey in early 2011, but since then the program has matured. Through the survey SEPTA hopes to make sure the QuietRide is still meeting passengers' needs and expectations. The survey results will also help guide the direction of QuiteRide in the future. 

The QuietRide program asks passengers in the first car of weekday trains with three or more cars open for passengers to keep noise levels to a minimum. In QuietRide cars, cell phones cannot be used for making or taking phone calls. All electronic devices must be placed on vibrate or mute. Earphones must be used to listen to music, with the volume set low so that others cannot hear it, and conversations with other passengers should be short and conducted in a whisper. 

The program is one of the most important elements of SEPTA's customer service program and passenger etiquette campaign, said Kim Scott Heinle, Assistant General Manager of Customer Service and Advocacy. 

The initiative is also important to the Delaware Valley Association of Rail Passengers (DVARP), which advocated for the QuietRide and views its adoption as a DVARP success. Since QuietRide came online, DVARP has consulted transit agencies in New Jersey, Boston and New York on similar programs. 

In January, PATCO adopted its own Quiet Car Campaign.


About the author

Christine Fisher, Transportation reporter

Christine covers transportation and writes about everything from pedestrian concerns to bicycle infrastructure, bridges, trail networks, public transit and more. Her favorite assignments send her bushwhacking through Philadelphia’s yet-to-be-cleared bike trails, catching a glimpse of SEPTA’s inner workings or pounding the pavement to find out what pedestrians really think. Christine also covers community news for Eyes on the Street, where her coverage ranges from food sovereignty to public art and urban greening. She first joined PlanPhilly in fall 2011 as an intern through a partnership with Temple University’s Philadelphia Neighborhoods website. During the internship her reporting on the Housing Authority’s surplus property auctions earned an award from the Society of Professional Journalists.


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